We don't anticipate any delays in getting your order to you. International shipping may be impacted by global issues beyond our control and could cause a bit of a wait. Read more on our COVID-19 update.
Standard UK Delivery (Free Shipping + Gift Personalisation)
Under our standard delivery option, we will endeavour to get the products to you within 3-5 working days.
Nominated / Next Day UK Delivery
Any orders with nominated or next day delivery must be placed before 11am on the day before to ensure that the order can be processed in time. The price for these options will depend on the item and we would refer you to the product page for more information.
- The standard price for next day delivery will be approximately £8.00
- The standard price for nominated delivery (such as a specified Saturday delivery) will be approximately £12.00
- Please note that we do not deliver on bank holidays
We regret that any orders from Northern Ireland, the Channel Islands or the Isle of Man will be classed as international deliveries (please see below).
International Delivery - Standard Airmail (Free Shipping over £150)
We can deliver to you wherever you are in the world. The shipping costs will depend on the country and the particular product that you are order. These are some approximate standard airmail charges for shipping:
- Europe: Small Item (£5 – £15), Large Item (£12 – £20)
- Rest of the World: Small Item (£8 - £40), Large Item (£20 – £50)
- Free delivery for orders over £150
For a precise shipping cost, please enter your delivery details at the checkout page with the product in your cart.
For orders to Europe and the USA, we will aim to deliver within 3-14 working days of your order. Orders to Asia and Australia can take up to 2-3 weeks.
If your delivery address is outside of the EU you may have to pay import duties and tax on delivery. Please contact your local customs office for further details. We always pack your order as a gift to ensure lower import fees and tax. However, we cannot control what happens at customs. We regret that we cannot accept responsibility for any duties or taxes that you incur.
Returns & Cancellations Information
We hope that you’ll be really happy with your products. However, if for any reason you wish to cancel your order, either prior to despatch or after delivery, we have a no questions cancellation and returns policy.
- You are entitled to cancel your order at any time up to (a) 14 working days after receipt in the case of standard products or (b) in the case of customised or custom-made products, at any time up until work commences upon the customisation or manufacture of such products. In each case, e-mail us at firstname.lastname@example.org or contact us, to confirm the cancellation.
- If you wish to cancel your order after the products have been despatched, please e-mail us at email@example.com or contact us as soon as possible. Then, simply return the relevant products to us – unused, in perfect condition and accompanied by proof of purchase – within 14 days of receipt for a full refund. We regret that, for hygiene reasons, we cannot accept the return of earrings where the hygiene seal has been broken.
- Items returned must be in their original sale condition (unworn and unused with all original packaging and labels). You will be responsible for the cost of returning the products which are not faulty and which were not delivered to you in error.
- We will not accept liability for any products lost or damaged during transit, so please consider returning any products by an insured, tracked service. If you choose not to insure and track the return to us, however, we would not expect the cost of return to be greater than the cost you paid us for delivery.
- Refunds will be made by the same method by which payment was received and may take up to 14 days to be credited to your account. Please e-mail us at firstname.lastname@example.org or contact us for the refunds instruction.
- In the interest of hygiene and for your protection, earrings are excluded from return/exchange, except faulty items.
- Gift vouchers cannot be returned for change of mind reasons.
- Your statutory rights are, of course, not affected, and in the unlikely event that an item is defective or is not as specified in your order acknowledgement, please contact us within 14 days of receipt and include a photo and description of the fault. We will offer a replacement (subject to availability) or a full refund, at your option.
- If you have had the item for over 14 days we will look into this for you.
- Please note that we're unable to offer a repair, replacement or refund for items that you have owned longer than 6 months.
- Items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.